Airheads Balloon Art – Terms & Conditions

Last Updated: October 14, 2026

Please read these Terms & Conditions carefully before using our services. By confirming your order, accepting the invoice, or submitting payment, you agree to these Terms.

1. Interpretation & Definitions

Company: Airheads Balloon Art, Inc., 322 Mall Blvd, Suite 191, Monroeville, PA 15146 (“Airheads,” “we,” “us”).
You: The individual or entity booking services.
Service: Balloon décor and Talented Twister entertainment services, including website communications.
Website: www.AirheadsBalloonArt.com
Affiliate: An entity under common control (≥50% ownership).
Terms: These Terms & Conditions.

2. Acknowledgment

Your access and use of our services is conditioned on your acceptance of these Terms.
You confirm you are 18 years of age or older.
Use of our services also constitutes acceptance of our Privacy Policy.

3. Insurance & Additional Insured Requests

Coverage

Airheads Balloon Art maintains active Commercial General Liability insurance with limits of
$1,000,000 per occurrence / $2,000,000 aggregate, plus automobile and umbrella coverage meeting or exceeding standard event requirements.
Coverage applies only to Airheads’ acts and omissions.

Blanket Additional Insured

Our policy includes a blanket additional insured endorsement (form CSIA 405-A) that automatically extends additional insured status when required in a written contract, venue agreement, or invoice.
This satisfies most standard event requirements at no additional cost.

Specific Named Additional Insured Endorsements

If a venue, municipality, school, corporation, or organization requires:

• To be individually named on the policy, and/or

• A separate COI with a manual endorsement issued by the insurer

→ These must be processed through our insurance carrier.

Fee: $75 per named entity, paid in advance.
Requirements: Exact legal name + mailing address.
Timeline: Requests must be submitted ≥30 days before the event.
Late requests may not be possible due to insurer processing times.

Processing & Limitations

• Individually named endorsements are subject to the insurer’s processing timeline.

• Endorsements apply only to the contracted service date(s).

• Endorsements do not expand or modify Airheads’ coverage.

Proof of Coverage

A standard Certificate of Insurance showing our active policy is available at no charge.

4. Payment & Payment Methods

We accept:

• QuickBooks online payment link

• Visa, Mastercard, American Express, Discover

• ACH

• Checks (must be received 10+ business days before event)

• Green Apple Barter (new barter clients only)

Full payment is required by the invoice due date.

5. Cancellation, Refunds & Rescheduling

We understand that event plans sometimes change. When you book Airheads Balloon Art, we reserve production time, schedule personnel, and may purchase materials specifically for your event.

Standard Cancellation Charges

Cancellation charges are calculated using the pretax subtotal of the approved order, excluding applicable sales tax.

The maximum cancellation charge depends on when we receive your written cancellation notice:

• 31 or more days before the event: Up to 10% of the pretax order subtotal.
• 8–30 days before the event: Up to 35% of the pretax order subtotal.
• 0–7 days before the event: Up to 75% of the pretax order subtotal.

These are maximum charges, not automatic deductions. The actual amount retained may be lower depending on work completed, materials and services committed, staffing arrangements, reserved production capacity, and expenses that can reasonably be avoided or recovered.

Special-Commitment Orders

Orders requiring substantial custom fabrication, unusually large quantities of materials, significant advance production, or outside staffing may have different cancellation arrangements.

Any special cancellation terms will be disclosed in writing and agreed to before the order is approved.

Refunds & Unpaid Orders

For prepaid orders, any applicable cancellation charge may be deducted from the payment received. The remaining refundable balance will be returned to the customer.

For approved orders with authorized payment terms, cancellation charges may still apply even if payment has not yet been received. Airheads may issue an adjusted invoice reflecting the applicable charge.

Airheads will not charge twice for the same expenses or losses and may reduce or waive cancellation charges at its discretion.

Written Cancellation Notice

Cancellation requests must be submitted in writing to ContactUs@AirheadsBalloonArt.com.

The applicable cancellation period is determined by when Airheads receives the notice, rather than when it was sent.

Rescheduling

Requests to change an event date are subject to availability and approval.

When practical, previously purchased materials and payments may be applied toward a rescheduled event. Any additional costs resulting from the change will be communicated before proceeding.

Nothing in this policy limits cancellation or refund rights that cannot legally be waived.

6. Delivery, Installation & Equipment Retrieval

Standard delivery fee: 10% of order total or $35 (whichever is greater).
Additional fees may apply for complex setups, early morning / late night / holiday installations, or Beyond the Bubble zones (20+ miles).

Equipment Retrieval

Charged when Airheads must return to collect reusable equipment (frames, bases, poles, signs, covers, etc.).

Strike Timing & Access Requirements

A strike fee covers one scheduled return visit for equipment retrieval at an agreed-upon time.

Client (or venue) is responsible for ensuring that the area is cleared and accessible at that time.

If access is delayed due to guests, venue operations, or restricted access:

• Additional waiting-time charges may apply
• If removal cannot be completed, a rescheduled strike fee will apply

Time-Sensitive Strike Conditions

If a venue requires removal within a specific or limited timeframe (e.g., room turnover or event transitions), this constitutes a time-sensitive strike and may require additional fees to accommodate scheduling and coordination.

Extended or After-Hours Retrieval

If strike extends beyond normal working hours due to delays or venue requirements, additional charges may apply.

Strike Scope

Airheads removes only Airheads-owned equipment.
Balloons (with or without framework) are not included in strike unless specified on the invoice.

Client Responsibility for Equipment

• All reusable equipment remains Airheads’ property.

• Once installed, client is responsible for preventing loss, theft, damage, unauthorized movement, or disposal.

• Client agrees to pay full replacement cost for any missing, damaged, stolen, or discarded items.
  Payment is due immediately upon invoice.

7. Access & Venue Requirements

Client must provide:

• Accurate venue access windows

• Necessary entry credentials or contacts

• Timely communication about changes

Delays may limit setup time or reduce décor completeness.

8. Outdoor Events & Weather

Outdoor balloon décor is subject to:

• Heat

• UV exposure

• Wind

• Dew/moisture

• Surface temperature

Airheads provides durability guidance but cannot guarantee outdoor results.

9. Safety & Property

• Balloons become client property after setup.

• All structural items (framework, poles, bases, hardware, etc.) remain Airheads’ property.

• Airheads is not responsible for injuries or damages caused by client or guest mishandling after setup.

• Airheads may adjust or modify installations for safety reasons.

10. Professional Conduct

We strive for a safe, smooth, and enjoyable experience.
We expect respectful conduct from clients, vendors, and venue staff.

11. Intellectual Property

Airheads retains all rights to:

• Logos (federally registered)

• Guide to Colors

• Pricing Guide

• Website content

• Photographs taken by Airheads

Use of any content requires written permission.

12. Photography & Promotion

Airheads may photograph completed décor for marketing or archival use.
We avoid identifiable guests whenever possible.

Clients sharing photos agree to:

• Credit Airheads Balloon Art by our correct business name

• Avoid mislabeling (e.g., “Airheads Balloons,” “Dave’s Balloon Company,” etc.)

13. Exclusivity & Third-Party Décor

Airheads Balloon Art must be the exclusive balloon décor and Talented Twister provider for the event spaces listed on the invoice.

Unauthorized Third-Party Décor

No other balloon décor or balloon entertainment may be installed, displayed, or performed in contracted areas within 3 days of the event without written approval.

Exclusivity Breach Fee

• < $500 order → $250

• $500–$1,000 → $750

• $1,001–$2,500 → $1,500

• $2,500 → $2,500

These amounts serve as liquidated damages for reputational and operational harm.

14. Limitation of Liability & Disclaimer

Services are provided “AS IS.”
Airheads’ liability is limited to:

• The amount paid for the service, or

• $100 if no payment was made

Airheads is not liable for delays, third-party actions, or client-handled items.

15. Dispute Resolution & Governing Law

• Governed by Pennsylvania law

• Parties will attempt informal resolution first

• Unresolved disputes go to binding arbitration (AAA, Allegheny County)

• Injunctive relief may still be sought in court if necessary

16. Miscellaneous / Operational Protections

• Force Majeure: Not liable for events beyond reasonable control

• Scope Changes: Last-minute or onsite changes may incur additional fees

• Severability: Invalid clauses do not void the rest

17. Acceptance of Terms & Entire Agreement

Confirming your order, accepting the invoice, or submitting payment constitutes full agreement to these Terms.
These Terms supersede all prior discussions or representations.

Our Promise

“When the BALLOONS look great, YOU look great.”
That’s our goal — every time.