Every event is different. Some venues, locations, and schedules require additional planning and resources. The following information helps ensure your décor is delivered, installed, and presented exactly as intended.

Our goal is always the same: a smooth setup and a great experience for you.

💬 Or use the chat icon in the bottom-right corner for quick questions.

🚗 Delivery Zones — Beyond the Bubble

Our standard service area is centered around the City of Pittsburgh.

• Zone 0: Within 20 miles (standard delivery rates)

• Zone 1: 20–30 miles

• Zone 2: 30–40 miles

• Additional zones extend in 10-mile increments up to 150 miles

Events outside Zone 0 may incur an Extended Delivery Zone fee to cover additional travel time, fuel, and handling.

In simple terms: the farther we travel, the more time and resources are required to get everything there safely and on schedule.

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🧭 How Delivery Timing Works

All deliveries fall into one of two categories:

Route-Based Delivery
We schedule your delivery within a window based on our routes.
➡️ Arrival time is not selectable or guaranteed.

Scheduled Delivery
A specific arrival time or narrow window is reserved for your order.
➡️ Used when timing must be exact or within a limited window.

If your event requires décor to be in place by a specific time, a scheduled or upgraded delivery option may be needed.

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🚚 Standard Delivery Window

10% of décor total or $35 minimum
🕗 8:00 AM – 4:00 PM

Our regular delivery option for events with flexible setup timing.

Delivery is scheduled around your event and completed prior to guest arrival.
Exact arrival time within this window is not guaranteed or selectable.

Best suited for venues with open access and flexible load-in schedules.

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🌅 Early Bird / Rush-Hour Delivery

15% or $100 minimum
🕕 6:00 AM – 8:00 AM
🕓 4:00 PM – 6:00 PM

For events requiring delivery to be completed during these early or time-sensitive windows.

These deliveries are scheduled in advance and require dedicated routing, earlier preparation, and additional coordination.

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🌙 Overnight / Off-Hour Delivery

20% or $175 minimum
🕕 6:00 PM – 6:00 AM

For late-night, overnight, or very early installations, including:

• Locked venues
• After-hours access
• Security-controlled facilities

Requires extended staff availability, adjusted scheduling, and specialized coordination.

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⏰ Restricted / Time-Sensitive Delivery Windows

When delivery must occur within a specific or narrow timeframe, additional planning and coordination are required.

These fees are added to the selected delivery option above (Standard, Early Bird, or Overnight).

• 30-Minute Window — VIP: +$250

• 1-Hour Window — Premier: +$125

• 2-Hour Window — Priority: +$75

• 3-Hour Window — Signature: +$40

• 4-Hour Window — Preferred: +$30

• 5-Hour Window — Select: +$20

The narrower the window, the greater the coordination required.

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🔐 Secured Access & Restricted Venues

Some locations require credentials, escorts, screening, or controlled entry.

Examples include:

• Airports
• Convention centers
• Hospitals
• Government buildings
• Secure campuses

Additional fees may apply when access requirements increase setup time, coordination, or staffing.

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🚧 Lift-Assisted & Specialty Installation

Applied when décor must be installed at elevated heights using hydraulic lifts or specialized equipment.

Ensures safe, proper installation in high or hard-to-access areas.

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🌦️ Outdoor & Venue Considerations

Outdoor installations may require:

• Reinforced materials
• Heavier bases
• Additional anchoring
• Weather-related adjustments

Some venues may also involve long distances, stairs, or limited access routes.

These factors may affect delivery, setup time, and equipment requirements.

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🕒 Our Delivery Timing Policy (Important)

To ensure a smooth experience, our standard goal is:

All décor is fully installed and complete prior to guest arrival.

Because routes change daily based on scheduling and logistics, exact delivery times are finalized the day prior or the morning of your event and may vary.

This allows us to:

• Optimize routing
• Accommodate scheduling changes
• Maintain quality standards

You may see our team arrive earlier or closer to your event start time depending on logistics.

If your event requires delivery by a specific time or within a narrow window, a scheduled or upgraded delivery option is recommended.

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🔁 Strike / Equipment Retrieval

Some décor includes reusable components such as frames, bases, weights, covers, magnets, or rigging hardware that require a scheduled return visit for removal.

A standard strike fee covers one scheduled retrieval visit.

To ensure a smooth pickup, the area must be cleared and accessible at the agreed time.

If delays occur due to guests, venue operations, or access restrictions:

• Additional waiting-time charges may apply
• If removal cannot be completed, a rescheduled strike fee will apply

If your venue requires equipment to be removed within a strict timeframe (such as a room flip or event turnover), a time-sensitive strike may be required.

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📋 Quick Summary

Most events fall within standard delivery and setup guidelines.

Additional factors may apply when events involve:

• Extended travel
• Restricted access
• Narrow delivery windows
• After-hours installation
• Specialized equipment

Flexible delivery timing helps keep costs lower.
Specific or narrow delivery timing requires additional coordination and may increase cost.

We review all details with you in advance—no surprises.

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